Shipping & Returns
Delivery is FREE for all orders over $50 within Australia. If you require express shipping please contact us and we will arrange a competitive quote for you.
When should I expect delivery?
In-stock items will be shipped within 5 business days and delivery within Australia can be expected within 1-15 business days of order fulfilment, depending on your location. Delivery times are based on both Australia Post delivery guidelines and By the Crooked Brook will not be held responsible for delays beyond our control. If your order has not arrived after 15 working days of your receiving a Shipping Confirmation email, please contact us and we will attempt to locate your item.
Which courier service do you use?
Australia Post. We reserve the right to alter our courier service without notice.
Returns + exchanges
Every effort has been made to ensure the product you see online is represented as close to the real thing as possible. Please be aware that, depending on your computer's settings, screens may display colours differently to that intended.
In the case that you're not satisfied with your purchase, please contact us before you return the item(s) so that we can acknowledge your issue and an address will be supplied to you.
If you believe there is a manufacturing fault with your product, you may be entitled to a refund or exchange. If, after inspection, a returned product is found to have a manufacturing fault, By the Crooked Brook will offer to replace or repair the item and cover the replacement shipping costs or offer a full refund. We reserve the right not to refund, repair or replace any item found to be damaged caused by personal wear and tear, accidents or mistreatment.
No returns or exchanges accepted in change of mind circumstances.
All refunds will be in Australian Dollars. Your credit card company will convert this to your local currency automatically if you are an international customer.
Refunds will be actioned within 14 days.